FAQs
How can I contact Origin Jewlery?
Address: 7 Avondale Avenue, Worcester Park, London, KT4 7PD, United Kingdom
E-Mail: support@shoporiginjewelry.com
Contactform: https://shoporiginjewelry.com/pages/contact-us
Phone: +447469940415
Company number: 16195210
Customer service: Monday to Friday between 9:00 am to 5:00 pm.
Shipping Time
We are pleased to announce 10 day international shipping including weekends and weekdays! This includes 5-8 days of transit time, including weekdays and weekends,.
Shipping: Pre-Order Products
Some products may be temporarily out of stock and offered as pre-order. If a product is available for pre-order, this will be clearly stated on the product page, along with the estimated shipping date for the next batch.
Please note:
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Shipping timeframes stated in this policy apply only to in-stock items.
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Pre-order items will ship on or around the date specified on the product page at the time of purchase.
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If your order contains both in-stock and pre-order items, your order may ship once all items are available, unless otherwise stated.
By placing a pre-order, you acknowledge and agree to the disclosed shipping timeline for that item.
If there are any changes to the estimated shipping date, we will notify you via email as soon as possible.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returning broken items or items you are not satisfied with is free. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us at support@shoporiginjewelry.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return of Personalised and Subscription Items
Unfortunately, we cannot accept returns of custom / personalised products such as name necklaces, as well as subscription products.
Because personalised and subscription pieces are selected and prepared specifically for you, we’re unable to offer returns, refunds, or exchanges on these once they’ve been processed.
For subscription products, before each billing cycle, you’ll have the opportunity to choose your preferred piece for the month. If no selection is made, a default item will be sent. Once processed, these orders are final.
You’re free to cancel your subscription at any time before your next billing date to avoid future charges.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Accepted Payment Methods
We currently accept the following payment options:
Credit and Debit Cards – Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, and Elo
PayPal
All credit and debit card transactions are securely processed through Shopify Payments, our trusted payment processor. You can also check out quickly and securely using PayPal.
Payment Security
All transactions are encrypted using SSL (Secure Socket Layer) technology and processed through PCI DSS–compliant gateways. Your payment information is handled securely and is never stored or shared by us.
Currency
All prices on our website are listed in USD (United States Dollars) unless otherwise stated. If you are shopping from outside the US, your order total may be automatically converted into your local currency at checkout.
Payment Authorization
Payment is captured at the time of purchase. Once your order is confirmed, you will receive an email with your order details and confirmation of successful payment.
