Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returning broken items or items you are not satisfied with is free. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us at support@shoporiginjewelry.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Personalised and Subscription Items
Unfortunately, we cannot accept returns of custom / personalised products such as name necklaces, as well as subscription products.
Because personalised and subscription pieces are selected and prepared specifically for you, we’re unable to offer returns, refunds, or exchanges on these once they’ve been processed.
For subscription products, before each billing cycle, you’ll have the opportunity to choose your preferred piece for the month. If no selection is made, a default item will be sent. Once processed, these orders are final.
You’re free to cancel your subscription at any time before your next billing date to avoid future charges.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Company and Contact Information
Address: 7 Avondale Avenue, Worcester Park, London, KT4 7PD, United Kingdom
E-Mail: support@shoporiginjewelry.com
Contactform: https://shoporiginjewelry.com/pages/contact-us
Phone: +447469940415
Company number: 16195210
Customer service: Monday to Friday between 9:00 am to 5:00 pm.
